This Privacy Policy describes how Vasuvo HealthTech Pvt Ltd ("Company", "we", "our", or "us") collects, uses, stores, and protects personal data when you use the Vasuvo mobile application ("App").
Vasuvo is a consumer wellness and caregiver support application. It is not a medical provider or healthcare service.
This Policy complies with the Digital Personal Data Protection Act, 2023 (India) and applies to users in India and internationally.
1. Information We Collect
We collect only information necessary to provide our services.
A. Account Information
- Full Name
- Mobile Number
- Email Address
- Profile photo (optional)
- State / Location (if voluntarily provided)
B. Caregiver & Patient Information
- Linked caregiver details
- Relationship type
- Emergency contact details
C. Health & Reminder Information
- Medication names
- Dosage details
- Reminder schedules
- Health notes entered by user
- Reminder completion logs
- Activity / inactivity check data (if enabled)
D. Device & Technical Information
- Device type
- Operating system
- App version
- Notification token
- Crash logs
- Basic analytics data
2. Lawful Basis for Processing (India – DPDP Act)
We process personal data based on:
- User consent at registration
- Performance of service (reminders & caregiver linking)
- Legal compliance where required
3. How We Use Your Data
We use your information to:
- Provide medication reminders
- Enable caregiver notifications
- Detect inactivity (if enabled)
- Send safety alerts
- Improve app functionality
- Provide customer support
- Maintain security and fraud prevention
We DO NOT sell personal data.
We DO NOT use your data for targeted advertising.
4. International Data Transfers
If you are located outside India (including the United States), your information may be transferred to and processed in India where our servers or service providers are located.
By using the App, you consent to this transfer. We implement reasonable safeguards for cross-border data transfers.
5. Data Sharing
We may share limited data with:
- Secure cloud hosting providers
- SMS or notification service providers
- Analytics providers (non-health behavioral data only)
- Legal authorities if required by law
All service providers are contractually obligated to maintain confidentiality.
6. Data Storage & Security
We implement reasonable technical and organizational safeguards:
- Encrypted data transmission (HTTPS / TLS)
- Secure cloud infrastructure
- Role-based access control
- Limited employee access
- Regular security monitoring
No digital system is 100% secure.
7. Data Retention
We retain personal data:
- As long as your account is active
- Until you request deletion
- As required under applicable law
Upon account deletion, personal data will be permanently erased within [X] working days unless legally required to retain it.
8. Your Rights
Under India's DPDP Act, 2023
For United States Users
We do not sell personal data. Users may request access, correction, or deletion of their stored data.
To exercise any of these rights, contact us:
9. Children's Privacy
The App is not intended for individuals below 18 years of age without guardian supervision.
If we learn that personal data has been collected without proper consent, we will delete it promptly.
10. Account Deletion
Users may delete their account by:
- In-app: App Settings → Delete Account
- Email: support@vasuvo.com
Deletion requests will be processed within [X] working days.
11. Medical Disclaimer
Vasuvo is a reminder and caregiver coordination application.
It is NOT:
- A medical device
- A diagnostic tool
- A substitute for professional medical advice
- An emergency response system
Always consult a licensed healthcare professional for medical advice. In case of emergency, contact local emergency services immediately.
12. Grievance Officer (India Requirement)
In compliance with Indian law:
We will respond within the time period required under applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted within the App and on our website.